Yumi Terms and Conditions

Yumi is a brand of the Feedback Loop srl | Corso Sempione 15/A - 20145 Milano (Italia) - VAT: IT 10109780964 | R.E.A. 2505840



1. Subject

Yumi is a FeedbackLoop Srl brand (hereinafter FeedbackLoop)
FeedbackLoop has created an application for mobile devices by designing a peer-to-peer continuous feedback platform, with the aim of allowing individuals to self-regulate their behavior through awareness impact and cognitive insights.
These general conditions of use are intended to govern the access and conditions of use of the Platform. Please read them carefully.
By deciding to proceed with the Registration, the User acknowledges having read and accepted all these general conditions of use

2. Description of the Services

Yumi is a "Continuous feedback" platform that allows people to have insights for improvement on their own devices or those of the company on a daily basis. Like a personal Coach, the Application collects data for the user and presents the information to understand what their impact is in their work, what relationships develop in the team and with colleagues and on what specific things can be improved. All in a reserved and private space.
Following a meeting, a meeting or any professional interaction, the Application allows people to record their mood and their feedback to colleagues. This information generates private and secure individual dashboards.
Only the single individual, through their dashboard, has the possibility to access their data, the trend of their emotional state and the behaviors observed by the other members of the community from whom they have requested feedback.
The application is divided into three areas:
• Reflect, where you can record your state of mind, view its progress over time, in specific activities, with the people of your community and know the state of mind of the people of the community towards you
• Impact, where it is possible to request Feedback from the members of the Community and view the progress of their behavior observed by other people
• Connect, where it is possible to connect via chat with the members of the Community (up to a maximum of 3 messages)

3. Account creation and management

To be able to join the Community, you must activate your Account on the Yumi Platform.
The user is responsible for his access credentials on Yumi and is solely responsible for all activities that occur within that account.
If you believe someone is logged into your account, please contact info@feedbackloop.com immediately
The User may decide to deactivate the account at any time , for any reason, by sending an email to info@feedbackloop.com with the subject "ACCOUNT CANCELLATION REQUEST"
FeedbackLoop can suspend the account at any time without notice if it believes that the user has violated these Terms of Use . The suspension of the account entails the conclusion of this agreement, except for the provisions that will continue to apply to the user and to FeedbackLoop such as, for example, specific legal provisions and regulatory obligations.

4. Behavior of Community Members

Although FeedbackLoop makes every reasonable effort to encourage Users to have a respectful and useful experience through functions that allow members to manage their shared information, notifications and their privacy in general, the User acknowledges that he is the only one. responsible for compliance with all laws, regulations and obligations applicable to the use of the Platform.
Furthermore, when using the Platform, the User undertakes to:

  1. not to send FeedbackLoop (in particular when creating or updating the account) or other Users false, misleading, harmful or fraudulent information;
  2. not to speak or behave in any way or post and / or send any content, via the Platform, of a defamatory, abusive, obscene, pornographic, vulgar, offensive, inappropriate, violent, threatening, harassing, racist or xenophobic nature or with sexual connotations , which contains incitement to violence, discrimination or hatred, activities that encourage or the use of illegal substances, or more generally in contrast with the purposes of the Platform, which could violate the rights of FeedbackLoop or a third party or which is contrary to morality and / or public order;
  3. not to adopt, through the use of the Piattafroma, oppressive, discriminatory and harassing behaviors towards other members;
  4. not to violate FeedbackLoop's rights and image, in particular its intellectual property rights;
  5. do not open more than one Account on the Platform;
  6. comply with these General Conditions of Use and the Privacy Policy.

5. FeedbackLoop License

FeedbackLoop grants a personal, non-transferable, non-exclusive, revocable and non-transferable license to access and use the Platform. This license is for the sole purpose of allowing the user to use the Platform and its related benefits, as provided by FeedbackLoop and permitted by these Terms of Use.
Therefore, the user agrees not to:

  1. copy, modify, transmit, create derivative works, make use of or reproduce in any way copyrighted material, images, trademarks, trade names, service marks, or other intellectual property, content or proprietary information accessible through the Platform without prior consent written by FeedbackLoop.
  2. use robots, bots, spiders, crawlers, scrapers, search / retrieval applications, proxies or other manual or automatic devices, methods or processes to access, retrieve, index, "data mine" or in any way reproduce or circumvent the navigation structure or the presentation of the service or its contents.
  3. use the Platform in any way that could interfere with, interrupt or adversely affect the Service or the servers or networks connected to the Platform.
  4. upload viruses or other harmful codes or otherwise compromise the security of the Platform.
  5. create headers or otherwise manipulate identifiers in order to hide the origin of any information transmitted to or through the Platform.
  6. "Process" or "duplicate" any part of the Platform without the prior written permission of FeedbackLoop.
  7. modify, adapt, sublicense, translate, sell, reverse engineer, decrypt, decompile or otherwise disassemble any part of the Platform, or induce others to do so.
  8. use or develop any third party applications that interact with the Platform or other users' information without our written consent.
  9. use, access or publish the FeedbackLoop application programming interface without our written consent.
  10. probe, scan or test the vulnerability of our service or any system or network.
  11. encourage or promote any activity that violates this Agreement.

FeedbackLoop may investigate and take any legal action available in response to illegal and / or unauthorized use of the Platform, including suspension and / or deactivation of your account.
You may download any software provided by us and automatically install updates, improvements or new features. You can manage the automatic download through the device settings.

6. FeedbackLoop License.

In order to enable us to make available and provide our Services, you grant FeedbackLoop a global, non-exclusive, royalty-free license which may be sub-licensed and transferable to use, reproduce, distribute, create derivative works, view and execute information (including content) that you upload, send, store or receive on or through our platform.
The rights granted in this license are intended solely to make available and provide our Services (for example, to in order to show your profile picture, transmit messages, process statistical analyzes, access the calendar and in the other ways described in our Privacy Policy).
The user can revoke this license at any time by deleting his own contents or your account. For technical reasons, deleted content may continue to exist in backup copies (not visible to other users) for a limited period of time.

7. Account suspension, access limitation and termination

The User can terminate their contractual relations with FeedbackLoop at any time, without cost and without giving any reason.
In case of violation of these Terms of Use or if FeedbackLoop has a real reason to believe that this is necessary to protect its safety and integrity, that of Users or third parties, or for the purposes of fraud prevention or investigation, FeedbackLoop reserves the right to:
▪ terminate the General Conditions of Use that bind the User to FeedbackLoop immediately and without notice;
▪ restrict the access and use of the Platform by the User;
▪ temporarily or permanently suspend the account.
When this proves necessary, the User will be informed the application of this measure in order to allow him to provide explanations to FeedbackLoop.
FeedbackLoop will decide, at its sole discretion, whether or not to remove the measures applied.

8. Personal data

In the context of the User's use of the Platform, FeedbackLoop will collect and process some of the User's personal data. By using the Platform and registering as a User, the User acknowledges and accepts the processing of their personal data by FeedbackLoop in compliance with current legislation and the provisions of the privacy policy.

9. Availability and functionality of the Platform

FeedbackLoop will try as much as possible to keep the Platform accessible constantly, every day and at every hour. However, access to the Platform may be temporarily suspended, without notice, due to

maintenance, migration or update technicians, or due to interruptions or limitations related to the operation of the network.
Furthermore, FeedbackLoop reserves the right to modify or suspend, in whole or in part, access to the Platform or its functionalities, in its sole discretion, temporarily or permanently.

10. Changes to the Terms of Use

FeedbackLoop reserves the right to modify or update these Terms of Use. Unless otherwise specified by law, we undertake to provide at least 30 days' notice for any changes, giving you the opportunity to consult the amended Terms of Use before continuing to use our Platform. Changes to these Terms of Use will become effective no earlier than 30 days after notification of the planned changes. Please note that we may not provide such notice for changes that are necessary to accommodate technical developments of our Platform or for changes made for legal reasons; in both cases, these changes will take effect immediately. The continued use of our Platform following the notice period of the planned changes will result in the acceptance of the Terms of Use as modified.
We hope that you will continue to use FeedbackLoop but, if you do not accept the Terms of Use so as modified, the user is required to stop using the Platform by deleting his account.

11. Limitation of Liability.

We will use reasonable diligence and expertise in providing our Services to you and maintaining them in a safe, secure and error-free environment, but we do not guarantee that the Services will always function without interruption, delay or imperfection. Assuming the use of reasonableness, diligence and expertise, we are indemnified in the event of: losses not caused by our violation of these Conditions or by our other actions; losses not reasonably foreseeable by us or by you at the time of signing these Terms, any offensive, inappropriate, obscene, unlawful or otherwise objectionable content posted / posted by others via our Platform and events beyond our reasonable control.

12. Applicable law - Disputes

These Terms of Use are written in Italian and subject to Italian law.
We try to provide clear rules in order to limit or hopefully avoid disputes between us and users. In the event of a dispute, we invite users to contact us in advance in order to resolve it amicably.


Last update 25.09.2020

Yumi is a continuous nudging platform that improves measuring, engagement and development of teams at work

It helps people to share nudges about their behaviours with a spontaneous approach. 

It allows the company to put the change strategy in action..

Yumi is a trademark of Feedback Loop srl | Corso Sempione 15/A - 20145 Milan (Italy) 
VAT number and tax code: IT 10109780964 | Economic Administrative Index number (R.E.A.) 2505840
Beneficiary of the subsidy provided for by the decree of 24/09/2014 "Smart & Start Italia" - INVITALIA
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